|author||Sebastian Huber <email@example.com>||2019-01-11 12:45:30 +0100|
|committer||Sebastian Huber <firstname.lastname@example.org>||2019-01-14 07:15:27 +0100|
user: Move "Support" to "Introduction"
New users may find it useful to get this information in the introduction.
Diffstat (limited to 'user/overview')
1 files changed, 125 insertions, 5 deletions
diff --git a/user/overview/index.rst b/user/overview/index.rst
index 3a38bc5..a3718d2 100644
@@ -1,10 +1,10 @@
.. SPDX-License-Identifier: CC-BY-SA-4.0
You are someone looking for a real-time operating system. This document
@@ -17,7 +17,7 @@ You are someone looking for a real-time operating system. This document
- helps you to build an example application on top of RTEMS.
The Real-Time Executive for Multiprocessor Systems (:ref:term:`RTEMS`) is a
multi-threaded, single address-space, real-time operating system with no
@@ -182,8 +182,128 @@ RTEMS provides the following basic feature set:
- Support to stay in synchronization with FreeBSD
+.. index:: Support
+RTEMS offers a variety of support options.
+This section covers all options available to both users and developers. If you
+believe this is a bug report please submit it to the bug tracker otherwise the
+developers mailing list is the default location to send the report.
+RTEMS Project Support
+.. index:: RTEMS Project Support
+The following support channels are provided by the RTEMS Project and provide
+direct access to the RTEMS community.
+.. index:: Bugs
+.. index:: Reporting bugs
+The bug tracker can be found at the :r:url:`bugs`.
+See the `Submission Guidelines <http://devel.rtems.org/wiki/NewTicket/>`_ for
+details on submitting a ticket.
+Be sure to do a cursory search for any tickets that may be relevant to your
+If you are unsure about your issue status submit a ticket and we will help you
+sort it out.
+The latest user documentation can always be found at the :r:url:`docs`.
+.. index:: Community
+.. index:: Mailing lists
+We have several mailing lists for RTEMS users and developers.
+ * :r:list:`announce`
+ * Announcements for major and other project-related issues.
+ * :r:list:`bugs`
+ * Bugs email from :r:url:`bugs`.
+ * :r:list:`devel`
+ * Developers list, this is for developers of RTEMS itself.
+ * :r:list:`build`
+ * Results from the testing and building of RTEMS.
+ * :r:list:`users`
+ * Users of RTEMS.
+ * :r:list:`vc`
+ * Commits to the RTEMS master repository.
+.. index:: Community
+.. index:: IRC
+RTEMS IRC is available on the Freenode network. See the `Freenode
+<http://www.freenode.net/>`_ web site for details on connecting, selecting a
+nickname, and general usage tips. If you are new to IRC it is recommended
+These are the current IRC channels.
+This is a general channel for all things RTEMS. You can just hang out with
+other RTEMS users and developers to talk about RTEMS, using RTEMS or to make
+contact with other RTEMS users.
+The ``#rtems`` channel is logged. You can find the logs at
+http://www.rtems.org/irclogs/. You can search the logs using Google by adding:
+ **site:rtems.org inurl:irclogs**
+to your search terms.
+.. index:: Community
+.. index:: Developers
+Developers can find help and support on the mailing lists, see
+Technical documents including design, :r:url:`gsoc`, :r:url:`socis` can be
+found on the :r:url:`devel`.
+Commercial Support Services
+The wider RTEMS community has developers and organizations who can provide
+commercial support services. These services range from training, implementing
+new features in RTEMS, deployment of RTEMS< helping establish a new project
+environment for a team, to application and system design.
+The RTEMS Project does not endorse or promote any provider of these services
+and we recommend you use a search engine to locate a suitable provider. If you
+are unsure please contact a provider and see what is available.
+If you develop a new feature or you have someone do this for you we recommend
+you have the work submitted to the project and merged. Once accepted into the
+project the work will be maintained as part of the development process within
+the project and this is a benefit for.
Real-time Application Systems
Real-time application systems are a special class of computer applications.
They have a complex set of characteristics that distinguish them from other
@@ -218,7 +338,7 @@ competing processors are introduced. The ramifications of multiple processors
complicate each and every characteristic of a real-time system.
Fortunately, real-time operating systems, or real-time executives, serve as a
cornerstone on which to build the application system. A real-time multitasking