user: Move "Support" to "Introduction"

New users may find it useful to get this information in the
introduction.

1 files changed, 125 insertions, 5 deletions

diff --git a/user/overview/index.rst b/user/overview/index.rst
index 3a38bc5..a3718d2 100644
--- a/user/overview/index.rst
+++ b/user/overview/index.rst
@@ -1,10 +1,10 @@
 .. SPDX-License-Identifier: CC-BY-SA-4.0
 
 Introduction
-============
+************
 
 Overview
---------
+========
 
 You are someone looking for a real-time operating system.  This document
 
@@ -17,7 +17,7 @@ You are someone looking for a real-time operating system.  This document
 - helps you to build an example application on top of RTEMS.
 
 Features
---------
+========
 
 The Real-Time Executive for Multiprocessor Systems (:ref:term:`RTEMS`) is a
 multi-threaded, single address-space, real-time operating system with no
@@ -182,8 +182,128 @@ RTEMS provides the following basic feature set:
 
     - Support to stay in synchronization with FreeBSD
 
+Support
+=======
+.. index:: Support
+
+RTEMS offers a variety of support options.
+
+This section covers all options available to both users and developers.  If you
+believe this is a bug report please submit it to the bug tracker otherwise the
+developers mailing list is the default location to send the report.
+
+RTEMS Project Support
+---------------------
+.. index:: RTEMS Project Support
+
+The following support channels are provided by the RTEMS Project and provide
+direct access to the RTEMS community.
+
+Bug Tracker
+~~~~~~~~~~~
+.. index:: Bugs
+.. index:: Reporting bugs
+
+The bug tracker can be found at the :r:url:`bugs`.
+
+See the `Submission Guidelines <http://devel.rtems.org/wiki/NewTicket/>`_ for
+details on submitting a ticket.
+
+Be sure to do a cursory search for any tickets that may be relevant to your
+problem.
+
+If you are unsure about your issue status submit a ticket and we will help you
+sort it out.
+
+Documentation
+~~~~~~~~~~~~~
+
+The latest user documentation can always be found at the :r:url:`docs`.
+
+.. _support-mailing-lists:
+
+Mailing Lists
+~~~~~~~~~~~~~
+.. index:: Community
+.. index:: Mailing lists
+
+We have several mailing lists for RTEMS users and developers.
+
+	* :r:list:`announce`
+		* Announcements for major and other project-related issues.
+
+	* :r:list:`bugs`
+		* Bugs email from :r:url:`bugs`.
+
+	* :r:list:`devel`
+		* Developers list, this is for developers of RTEMS itself.
+
+
+	* :r:list:`build`
+		* Results from the testing and building of RTEMS.
+
+	* :r:list:`users`
+		* Users of RTEMS.
+
+	* :r:list:`vc`
+		* Commits to the RTEMS master repository.
+
+
+IRC
+~~~
+.. index:: Community
+.. index:: IRC
+
+RTEMS IRC is available on the Freenode network. See the `Freenode
+<http://www.freenode.net/>`_ web site for details on connecting, selecting a
+nickname, and general usage tips. If you are new to IRC it is recommended
+reading.
+
+These are the current IRC channels.
+
+  **#rtems**
+
+This is a general channel for all things RTEMS. You can just hang out with
+other RTEMS users and developers to talk about RTEMS, using RTEMS or to make
+contact with other RTEMS users.
+
+The ``#rtems`` channel is logged. You can find the logs at
+http://www.rtems.org/irclogs/. You can search the logs using Google by adding:
+
+  **site:rtems.org inurl:irclogs**
+
+to your search terms.
+
+Developers
+~~~~~~~~~~
+.. index:: Community
+.. index:: Developers
+
+Developers can find help and support on the mailing lists, see
+:ref:`support-mailing-lists`.
+
+Technical documents including design, :r:url:`gsoc`, :r:url:`socis` can be
+found on the :r:url:`devel`.
+
+Commercial Support Services
+---------------------------
+
+The wider RTEMS community has developers and organizations who can provide
+commercial support services. These services range from training, implementing
+new features in RTEMS, deployment of RTEMS< helping establish a new project
+environment for a team, to application and system design.
+
+The RTEMS Project does not endorse or promote any provider of these services
+and we recommend you use a search engine to locate a suitable provider. If you
+are unsure please contact a provider and see what is available.
+
+If you develop a new feature or you have someone do this for you we recommend
+you have the work submitted to the project and merged. Once accepted into the
+project the work will be maintained as part of the development process within
+the project and this is a benefit for.
+
 Real-time Application Systems
------------------------------
+=============================
 
 Real-time application systems are a special class of computer applications.
 They have a complex set of characteristics that distinguish them from other
@@ -218,7 +338,7 @@ competing processors are introduced.  The ramifications of multiple processors
 complicate each and every characteristic of a real-time system.
 
 Real-time Executive
--------------------
+===================
 
 Fortunately, real-time operating systems, or real-time executives, serve as a
 cornerstone on which to build the application system.  A real-time multitasking